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Privacy Policy

Effective date: November 3, 2025

Welcome! This Privacy Policy explains how reneefrey.com (the “Site”) and Renee Frey, LLC (“we,” “us,” or “our”) collect, use, share, and protect your information when you visit our website, subscribe to content, download resources, enroll in programs, or otherwise interact with us online.

If you have questions, contact us at coaching@talentq.net

 

1) What we collect

Information you provide directly

  • Contact details (name, email, phone number).

  • Account details (username, password) if you create an account or membership.

  • Purchase details (billing name, address; last-4 of card via payment receipts).

  • Form responses (applications, surveys, quiz answers, webinar registrations).

  • Content you submit (comments, testimonials, support requests).

  • SMS consent and preferences (when you opt in to texts).

Information collected automatically

  • Device and usage data (IP address, browser type, pages viewed, clicks, referring/exit pages, timestamps).

  • Cookies, pixels, web beacons, and similar technologies for analytics, performance, and advertising.

Information from third parties

  • Payment processors (e.g., Stripe, PayPal) provide limited information to confirm transactions (no full card numbers are stored on our servers).

  • Email, CRM, webinar, calendar, and course platforms (e.g., Kajabi, ActiveCampaign/ConvertKit, Calendly, Zoom) share engagement metrics to help deliver services.

  • Advertising and social platforms (e.g., Google, Meta, LinkedIn, YouTube) provide anonymized or aggregated insights and audience data where allowed.

 

2) How we use your information

We use personal information to:

  • Operate, maintain, and improve the Site and services.

  • Send content you requested (newsletters, downloads, webinar links, course access).

  • Process orders and deliver products/programs you purchase.

  • Provide support and respond to inquiries.

  • Personalize experiences and recommend content.

  • Run promotions, surveys, and referral programs.

  • Analyze performance and measure marketing effectiveness.

  • Comply with legal obligations and enforce our terms.

Legal bases (GDPR/UK GDPR, where applicable): consent, contract performance, legitimate interests (e.g., improving services, preventing fraud), and legal compliance.

 

3) Cookies & similar technologies

We use:

  • Strictly necessary cookies to run the site.

  • Analytics cookies (e.g., Google Analytics) to understand traffic and usage.

  • Functional cookies to remember preferences.

  • Advertising cookies/pixels (e.g., Meta/LinkedIn/Google) to deliver and measure ads.

You can manage cookies via your browser settings and, where offered, our cookie banner preferences. Disabling some cookies may affect site functionality.

 

4) When we share information

We do not sell personal information. We share limited information with:

  • Service providers/Processors (hosting, email delivery, CRM, analytics, payment processing, webinar/course tools) under contracts that restrict use to our instructions.

  • Advertising & social platforms for audience measurement and interest-based advertising (see “Your choices” below).

  • Professional advisors (legal, accounting) as needed.

  • Authorities when required by law or to protect rights, safety, or security.

  • Business transfers in connection with a merger, sale, or restructuring.

 

5) Payments

Transactions are processed by trusted third-party processors (e.g., Stripe, PayPal, Kajabi Payments). We do not store full payment card numbers on our servers. Your use of those processors is governed by their privacy policies.

 

6) Email & SMS communications

  • Email: We send newsletters, training updates, offers, and service messages. You can unsubscribe at any time via the link in our emails. We may still send transactional or account notices.

  • SMS: If you opt in, you may receive texts (frequency varies). Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent isn’t a condition of purchase.

 

7) Your choices & rights

Marketing preferences

  • Unsubscribe from emails via the footer link.

  • Opt out of SMS by replying STOP.

  • Adjust ad preferences with Google, Meta, LinkedIn, and your device settings.

Cookie controls

  • Use our cookie banner (where available) and your browser settings to manage cookies.

Interest-based advertising opt-outs

  • Network Advertising Initiative opt-out and Digital Advertising Alliance tools may help limit cross-context behavioral advertising in your browser.

Access, correction, deletion

  • Depending on your location (e.g., EU/UK/EEA, certain U.S. states like California, Colorado, Virginia), you may have rights to request access, correction, deletion, portability, restriction, or objection to processing.

  • To exercise rights, email [email protected]. We may need to verify your identity. Authorized agent requests (where allowed) must include proof of authorization.

California (CPRA)

  • We do not “sell” personal information for money. We may “share” personal information for cross-context behavioral advertising. You may opt out of “sharing” via your cookie preferences and by emailing [email protected] with subject “California Opt-Out.”

  • You also have rights to know, delete, correct, and limit use of sensitive personal information (which we do not knowingly collect for inferring characteristics).

 

8) Data retention

We keep personal information only as long as necessary for the purposes described in this Policy, to comply with legal obligations (e.g., tax/audit), resolve disputes, and enforce agreements. Retention periods vary by data type and context.

 

9) Security

We use reasonable administrative, technical, and organizational measures (encryption in transit, access controls, least-privilege practices) to help protect personal information. No method of transmission or storage is 100% secure; you use the Site at your own risk. Please use strong, unique passwords and keep them confidential.

 

10) International transfers

Our services and providers may operate globally. When transferring personal information internationally (including to the U.S.), we rely on appropriate safeguards such as Standard Contractual Clauses, or other lawful mechanisms under applicable law.

 

11) Children’s privacy

Our Site and services are intended for adults and are not directed to children under 13 (or the age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to request deletion.

 

12) Third-party links and embedded content

Our Site may link to third-party websites or include embedded content (e.g., YouTube, podcast players, social posts). Those services are governed by their own privacy policies, and we are not responsible for their practices.

 

13) Changes to this Policy

We may update this Policy from time to time. The “Effective date” above reflects the latest version. Material changes will be posted on this page and, where required, we’ll notify you by email or prominent notice.

 

14) Contact us

 

15) U.S. State Privacy Disclosures (Summary)

Residents of certain states (e.g., CA, CO, CT, UT, VA) may have additional rights, including to know, access, correct, delete, and opt out of targeted advertising or certain profiling. To exercise these rights, email [email protected] If we decline a request, you may appeal by replying “Appeal” to our decision email.